Call 911 when there is a crime in progress, a fire, a medical emergency, when someone is in physical danger or in other situations in which help is needed immediately.
Although your address will appear on the 911-computer screen when you call, the dispatcher will still immediately ask you your address and the nature of your emergency. This is to verify that the address on the screen is accurate. On rare occasions, the address displayed on the screen is different than the location the caller is actually calling from. Also, the location of cell phone calls do not display on the screen.
If your emergency requires Jackson Police or Jackson Fire Rescue, Jackson Police Communications will take your information and then dispatch a unit. If your emergency involves an ambulance, your call will be transferred to Cape County Private Ambulance Service. This transfer will be instant. The Jackson Police Dispatcher will remain on the line with you until the call is answered by that ambulance service. They will then dispatch Jackson Fire Rescue to that location as well.
It is important that the 911 number not be called for road conditions, general information, to report a non-emergency crime, information, etc. Tying up these lines for non-emergency issues could cost a life.