When should I call 911?

Call 911 when there is a crime in progress, a fire, a medical emergency, when someone is in physical danger or in other situations in which help is needed immediately.

Although your address will appear on the 911-computer screen when you call, the dispatcher will still immediately ask you your address and the nature of your emergency. This is to verify that the address on the screen is accurate. On rare occasions, the address displayed on the screen is different than the location the caller is actually calling from. Also, the location of cell phone calls do not display on the screen.

If your emergency requires Jackson Police or Jackson Fire Rescue, Jackson Police Communications will take your information and then dispatch a unit. If your emergency involves an ambulance, your call will be transferred to Cape County Private Ambulance Service. This transfer will be instant. The Jackson Police Dispatcher will remain on the line with you until the call is answered by that ambulance service. They will then dispatch Jackson Fire Rescue to that location as well.

It is important that the 911 number not be called for road conditions, general information, to report a non-emergency crime, information, etc. Tying up these lines for non-emergency issues could cost a life.

Show All Answers

1. How can I file a complaint against an officer?
2. How can I commend an officer?
3. I need to be fingerprinted for employment purposes. Can that be done at your department?
4. Who should I report a crime to?
5. When should I call 911?
6. If I have a problem but it's not an emergency, whom should I call?
7. How can I check to see if there is a registered sex offender living in my area?
8. How can I obtain an ex-parte/Order of Protection?
9. What do I do if a police officer turns on his lights and siren to stop me?
10. I was issued a traffic ticket. Where do I go to pay it?
11. Where are the local courthouses located?
12. Can I request extra patrol in my neighborhood?
13. We will be leaving on vacation. Does the department provide increased patrol around our residence while we're out-of-town?
14. What happens after I file a written report about an incident?
15. How do I obtain a copy of an accident report?
16. How can I obtain a copy of a police report?
17. Do I have to wait 24 hours before I can report a person missing?
18. I reported a crime but the officer has not called me back. What can I expect?
19. I left a message for an officer to call me back but he has not returned my calls. What should I do?
20. I called to report drug information but nothing happened? Why was my information not acted upon?
21. How much can I drink and drive?
22. What can I do about cars and trucks parked in front of my house?